Administrative & Support Service

Patient and Guest Relations Navigator

Job ID: 79064

Riddle Memorial Hospital

1068 W. Baltimore Pike

Media, PA 19063

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Could you be our next Patient/Guest Relations Navigator at Paoli Hospital?

In this highly visible, service-focused role, you’ll partner with patients, families, and care teams to address concerns, answer questions about care and recovery, and help remove barriers as patients move through their continuum of care. You’ll also support resolution of issues in alignment with the Patient Complaint Policy—ensuring every voice is heard and every experience is handled with empathy, professionalism, and timely follow-through.

Why work as a Patient/Guest Relations Navigator within Main Line Health?

Make an impact. Serve as a liaison between the hospital, patients, and families—responding to questions, coordinating communication, and helping resolve concerns to support a safe, respectful, and positive care experience.

Develop and grow your career. Main Line Health supports your professional goals through education and advancement opportunities, including tuition reimbursement (eligible for up to $6,000 per year based on Full- or Part-Time status).

Join a purpose-driven team. Our diverse workforce brings unique strengths to a shared mission: delivering outstanding service and care. You’ll collaborate with clinicians, staff, and leaders who value compassion, inclusion, and continuous improvement.

Enjoy comprehensive benefits. Eligible team members receive up to 160 hours of paid time per year, access to employee discounts with a variety of vendors and services, and free employee parking.

Position:

Patient/Guest Relations Navigator

Schedule: Part time, day shift- 20 hours per week.

Qualifications

Experience:

Minimum of five (5) years of experience in a clinical setting preferred.

Ability to understand and follow written and verbal instructions in English sufficient to perform job duties.

Strong interpersonal skills with the ability to communicate professionally with patients, families, and all internal and external partners.

Education:

Bachelor’s degree in a healthcare-related field required.

RN/BSN or MSW/MSS preferred.

Licensure/Certifications:

Current license to practice nursing in the Commonwealth of Pennsylvania (if applicable).

Employee Status: Regular

Schedule: Part-time

Shift: Day Job

Pay Range: $65,520.00 - $101,504.00

Job Grade: 111

“STAR (Situation, Task, Action, Result) is your best friend when answering behavioral questions. It helps keep your story focused and gives us insight into how you think, act, and reflect. We use this structure internally, so when you speak in STAR, you're speaking our language.”

Katie H.

Senior Talent Acquisition Partner

Patient and Guest Relations Navigator

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Our Employee Referral Program is a win-win

Employees can earn easy money by helping us find great talent, and referred candidates may receive added visibility in the hiring process.

If you’ve been referred by a Main Line Health employee, be sure to apply using the unique link they provided. This ensures the referral is properly tracked through their employee credentials and gives your application priority review.

Many roles offer generous referral bonuses. Employees can find full program details, step-by-step instructions, and bonus amounts on Wellspring.

Main Line Health is proud to be an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, national origin, disability, or veteran status.