Corporate

ServiceNow Engineering Lead

Job ID: 80978

259 Radnor Chester Rd

259 Radnor-Chester Rd

Radnor, PA 19087

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ServiceNow Engineering Lead

Location:

Radnor, PA (Hybrid - On-Site Weekly)

Schedule: Full-Time, Salaried (Includes 24/7/365 On-Call Rotation)

Compensation: $101,857.60 – $157,809.60

Why This Role Matters

Join Main Line Health as a ServiceNow Engineering Lead and play a key role in advancing enterprise-wide automation and digital transformation. This is a senior-level, hands-on engineering role where you will shape platform strategy, guide development efforts, and deliver scalable solutions that directly improve employee and patient experiences.

You’ll join a high-performing, collaborative team that partners closely with stakeholders across the organization to drive meaningful operational change. This group is known for its strong alignment to enterprise priorities, innovative approach to automation, and measurable impact across both clinical and business environments.

You won’t just build—you’ll influence design decisions, elevate engineering practices, and help shape the long-term direction of the platform.

Benefits & Perks

Up to 240 hours (6 weeks) of paid time off annually

Comprehensive medical, dental, and vision coverage

100% Employer-Funded Pension Plan + 403(b) Match

Tuition reimbursement up to $6,000 annually

Professional development, training, and certification support

Employee discounts on services and activities

Free employee parking

What You’ll Do

Lead the design, development, and delivery of scalable ServiceNow solutions

Build and enhance workflows that improve service delivery and operational efficiency

Collaborate with business stakeholders, product owners, and IT leadership to translate requirements into technical solutions

Drive adoption of best practices and out-of-the-box functionality to reduce complexity and improve long-term sustainability

Ensure solutions are secure, maintainable, and aligned with platform governance standards

Support a 24/7 on-call rotation as part of operational coverage

Technical Leadership & Influence

While this role does not include direct people management, it plays a critical role in technical leadership through expertise and influence.

In this role, you will:

Serve as a senior technical expert and trusted advisor for the ServiceNow platform

Provide mentorship, guidance, and support to ServiceNow developers

Influence architecture, design decisions, and engineering best practices

Partner with stakeholders to shape solutions and drive platform adoption

Elevate team capability through collaboration, knowledge sharing, and coaching

What You Bring:

Required

5–8+ years of experience with the ServiceNow platform

Strong hands-on development experience (JavaScript, Glide, APIs, workflows, integrations)

Experience mentoring or guiding technical teams in Agile or hybrid environments

Ability to translate business requirements into scalable, maintainable solutions

Strong understanding of platform governance, data models, and performance optimization

Knowledge of secure development practices and application security principles

Excellent communication and stakeholder engagement skills

ServiceNow Certified System Administrator (CSA) with current Delta certifications

Preferred

Bachelor's Degree in Computer Science, Information Systems, Engineering, or related field strongly preferred, or equivalent years of additional experience

Experience in healthcare or highly regulated environments

Additional ServiceNow certifications (e.g., CIS, CAD)

ITIL Certification

Experience working with enterprise integration frameworks and automation initiatives

Experience with PeopleSoft, Sale Point, or EPIC

Join Our Team!

At Main Line Health, we believe diverse perspectives strengthen our ability to deliver exceptional care. You’ll join a team united by a shared purpose: providing superior service and improving lives—for our patients, employees, and communities.

Employee Status: Regular

Schedule: Full-time

Shift: Day Job

Pay Range: $101,857.60 - $157,809.60

Job Grade: 116

“Tell us about a mistake you’ve made — but more importantly, what you learned and how you changed. Humility, self-awareness, and growth mindset are the hallmarks of top performers.”

Kaitlyn C.

Talent Acquisition Specialist

ServiceNow Engineering Lead

Apply Now

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Our Employee Referral Program is a win-win

Employees can earn easy money by helping us find great talent, and referred candidates may receive added visibility in the hiring process.

If you’ve been referred by a Main Line Health employee, be sure to apply using the unique link they provided. This ensures the referral is properly tracked through their employee credentials and gives your application priority review.

Many roles offer generous referral bonuses. Employees can find full program details, step-by-step instructions, and bonus amounts on Wellspring.

Main Line Health is proud to be an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, national origin, disability, or veteran status.